Customer Education

First Southern State Bank will never request your personal information, such as account numbers, PINs, social security numbers, etc., by phone, mail or email, unless you have already initiated the contact with First Southern State Bank first. Do not open unsolicited emails or take calls from someone you do not know.

If you receive suspicious calls or emails claiming to be from First Southern State Bank,
please contact us immediately at 1-256-437-2176.

Customer Awareness Safety Program

First Southern State Bank is committed to assisting our customers in having a safer online experience.  To assist all of the members of your family in making wise decisions when it comes to Internet usage, we have partnered with KnowBe4 to offer a free Customer Security Awareness Program.  This informative and educational program on this site will remind you how to spot phishing attempts, browse the Internet safely and much more!

To access the program, please follow the provided link and if prompted for a password, enter "cap".

Customer Security Awareness Program

Elder Abuse Prevention Toolkit

Our First Southern State Bank family is dedicated to the prevention and early detection of elder abuse.  Elder abuse in any form, or mistreatment that results in harm to an older adult, can occur in any socio-economic group, culture or race.  To assist in the identification and reporting of these crimes, we offer this free Prevention Toolkit.  The Toolkit contains checklists, red flags, and important questions to identify if you, or someone you know is a victim of abuse and much more!



CALL 1-800-458-7214

Alabama Department of Human Resources (DHR) Adult Protective Services Division

You may leave a message during high call volume times or after normal business hours.  You can report Elder Abuse anonymously.  If you have an emergency, please call 9-1-1 or your local law enforcement agency!

If you feel that you are being abused or neglected but are scared to report it, ask to see someone you trust.  Tell them what's going on and they can report it.  You have a right to be protected and free from abuse, neglect, and exploitation

Identity Theft

Identity theft happens when your personal information is stolen and used without your consent to commit fraud or other crimes.  It is the fastest-growing crime not only here in the United States, but around the world. That’s why First Southern State Bank has provided an easy-reference guide to help protect yourself.

Protect Yourself from Identity Theft